Shopping Terms and Conditions
Welcome to A2z Shop! By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.
1. General
1.1. These terms and conditions govern your use of A2z Shop’s online platform.
1.2. By placing an order, you confirm that you are at least 18 years old or have obtained parental/guardian consent.
2. Products and Pricing
2.1. We strive to provide accurate product descriptions and pricing. However, errors may occur, and we reserve the right to correct them at any time.
2.2. All prices are listed in Kenyan Shillings (KES) and are inclusive of applicable taxes unless stated otherwise.
2.3. Discounts, promotions, and offers are subject to availability and may change without prior notice.
3. Orders and Payments
3.1. Orders are processed upon successful payment confirmation.
3.2. Accepted payment methods include Mobile Money (M-Pesa), credit/debit cards, and bank transfers.
3.3. In case of payment failure, the order will be considered incomplete and will not be processed.
4. Delivery and Shipping
4.1. We deliver products across Kenya. Delivery timelines vary based on location and product availability.
4.2. Shipping fees may apply and will be clearly stated during checkout.
4.3. Customers are responsible for providing accurate delivery information. A2z Shop will not be liable for delays or losses caused by incorrect addresses.
4.4. In the event of delayed delivery, customers will be notified promptly.
5. Returns and Refunds
5.1. Returns are accepted within 7 days of delivery for eligible products. Items must be unused, in their original packaging, and accompanied by proof of purchase.
5.2. Refunds will be processed upon inspection of returned items and may take up to 7 business days to reflect in your account.
5.3. Certain items, such as perishables and customized products, are not eligible for return.
5.4. Customers are responsible for return shipping costs unless the return is due to a fault on our part.
6. Warranty
6.1. Products sold may come with manufacturer warranties where applicable. Warranty details will be specified in the product description.
6.2. A2z Shop is not liable for damage caused by improper use or third-party repairs.
7. Privacy and Security
7.1. We value your privacy and ensure that all personal information is handled in accordance with our Privacy Policy.
7.2. Secure payment gateways are used to protect customer data during transactions.
8. Liability
8.1. A2z Shop will not be held responsible for any indirect, incidental, or consequential damages arising from the use of our platform or products.
8.2. In the event of a dispute, our maximum liability will be limited to the value of the item purchased.
9. Changes to Terms
9.1. A2z Shop reserves the right to modify these terms and conditions at any time. Updates will be posted on our website, and continued use of our services implies acceptance of the changes.
10. Contact Information
For questions or assistance, please contact us:
- Email: ke.ketexpress@gmail.com
- Business Talk (Office): +254 0 111 053530 | +254 757 077 123
- Sales: +254 717 492 458 | +254 705 061 598
- Address: Kai Plaza, 4th Floor, Tom Mboya Street, Nairobi